Welcome to Xelstore.com! By accessing or using our website, you agree to comply with the following terms and conditions. Please read them carefully before using our platform.
1. General Use
1.1. Xelstore.com is an online marketplace that connects local vendors with customers. 1.2. By using our website, you agree to act in accordance with all applicable laws and these terms. 1.3. We reserve the right to modify or terminate any part of the website or services without prior notice.
2. Account Registration
2.1. You must register an account to make purchases or list products on Xelstore.com. 2.2. Ensure that all information provided during registration is accurate and up-to-date. 2.3. You are responsible for maintaining the confidentiality of your account credentials.
3. Vendor Responsibilities
3.1. Vendors must list products honestly, with accurate descriptions and pricing. 3.2. All sales are subject to the vendor’s return, refund, and cancellation policies, which must align with Xelstore.com’s guidelines. 3.3. Vendors are solely responsible for the quality and delivery of their products.
4. Customer Responsibilities
4.1. Customers are expected to provide accurate shipping details and contact information. 4.2. Any misuse of the platform, such as fraudulent orders or fake reviews, may result in account suspension.
5. Payments and Fees
5.1. All payments made through Xelstore.com are processed securely. 5.2. Vendors are subject to a commission fee as per their membership plan. 5.3. Customers must pay the total amount at checkout, including any applicable taxes and delivery charges.
6. Returns and Refunds
6.1. Xelstore.com facilitates returns and refunds in accordance with our Refund and Return Policy. 6.2. Customers must initiate returns within the specified timeframe provided by the vendor. 6.3. Refunds will be processed once the product is verified and approved.
7. Prohibited Activities
7.1. Users are prohibited from:
Posting illegal, offensive, or misleading content.
Engaging in fraudulent activities or violating the rights of others.
Using bots or automated tools to access the platform.
8. Liability and Disclaimer
8.1. Xelstore.com acts as a marketplace and is not liable for issues arising from transactions between vendors and customers. 8.2. While we strive for accuracy, Xelstore.com does not guarantee the availability, quality, or suitability of listed products.
9. Intellectual Property
9.1. All content, trademarks, and logos on Xelstore.com are the property of their respective owners. 9.2. Users may not use, copy, or distribute any content without prior authorization.
10. Dispute Resolution
10.1. Any disputes must be reported to our support team for resolution. 10.2. In unresolved cases, disputes will be subject to the jurisdiction of courts in India.
11. Privacy
11.1. Your use of Xelstore.com is governed by our Privacy Policy, which outlines how we collect and use your data.
12. Contact Us
If you have any questions or concerns about these terms, contact us at:
